Corrections and Content Updates
To report an issue, identify the page, exact statement, why it may be wrong or unsafe, and a reliable source if available. Do not send a patient’s identity or full medical record. Immediate-danger advice is not handled as an editorial ticket: use emergency services or the treating team. Editorial reports can be started through the contextual WhatsApp enquiry route with the words ‘content correction’ and the page title.
Who this guide is for
- Patients and families who spot an error
- Clinicians and reviewers
- Providers correcting a factual listing
How reports are assessed
Each report is logged against a specific URL and statement. The first check asks whether following the content could delay urgent care, cause an unsafe procedure, misstate a professional role, expose personal data or materially mislead a purchase. Those issues are prioritised over style or preference.
The editor compares the report with the cited source, current Malaysian context and the page’s intended scope. Clinical issues return to the assigned reviewer; legal or regulatory interpretations require separate qualified review. The reporter’s identity does not determine the outcome—the available evidence does.
- Exact URL and statement
- Potential harm and reach
- Source and jurisdiction
- Assigned review owner
What readers will see after a change
A material correction changes the page’s updated date and, where clinical meaning changed, requires a new clinical review date before the reviewed status is shown. A small grammar, formatting or broken-link repair can be recorded internally without presenting it as fresh medical review.
When a reliable answer is not yet available, the disputed statement may be labelled unconfirmed, narrowed or removed. Pages depending on expired provider supply, unverified prices or obsolete rules can be withdrawn from publication until adequate evidence returns.
- Updated date for material changes
- New review when clinical meaning changes
- Unconfirmed label where appropriate
- Withdrawal when evidence fails
Provider and reviewer corrections
A provider can request correction of identity, service, price or availability, but must supply documentation suitable for the fact. A claim is not restored merely because it is commercially important. The profile should retain the date and scope of the new check.
Reviewers may flag a page proactively. Conflicts or commercial relationships relevant to a review must be disclosed. A correction does not erase the independent boundary: neither reviewer is presented as speaking for an employer, regulator or the Ministry of Health.
- Document the disputed fact
- Check evidence independently
- Disclose relevant conflicts
- Do not imply official representation
Primary sources
Sources support general principles; the individual treating team’s instructions take priority.
What matters before arranging a visit
Support that may be relevant
- Risk-based triage
- Visible material correction dates
- Clinical re-review when needed
- Evidence-led provider responses
How a home visit is planned
- Escalate safety issues first
- Distinguish material from cosmetic edits
- Preserve a dated review trail
- Withdraw claims that cannot be substantiated
Ask about content corrections and updates at home
The WhatsApp message mentions this page and leaves space for your city or suburb. The provider must confirm suitability, scope, timing and fees before any visit.
Ask on WhatsAppSafety boundaries and escalation
- Do not include patient identifiers in a correction report
- A correction channel is not emergency care
- Regulatory interpretation needs qualified Malaysian review
This website is not an emergency service. Call 999 if someone has severe breathing difficulty, chest pain, heavy bleeding, sudden weakness, loss of consciousness or rapid deterioration.
Questions families often ask
Will every report change a page?
No. It will be assessed; the page changes when stronger evidence supports a correction or uncertainty needs to be disclosed.
How quickly are dangerous errors handled?
Potentially harmful statements are prioritised and may be hidden while checked, but this channel must not be used for a patient emergency.
Updated: 29 July 2026 • Sources and clinical instructions must be confirmed for each case.